What information we collect

We only collect personal information that is reasonably necessary for our business operations.​

This may include:

• Your name

• Your email address

• Your phone number

• Your company

• Any information you choose to include when you contact us via our website

How we collect information

We collect personal information when you:

• Submit an enquiry through our website contact form

• Contact us by email or phone

How we use your information

We use your information to:

• Respond to enquiries

• Communicate with you about our services

• Maintain business relationships

• Improve our services

We do not sell or rent your personal information to third parties

Training platforms and third-party systems

Lumina delivers training and manages learner activity through separate third-party systems (such as learning partner platforms).

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Information collected and stored in those systems is governed by the privacy policies of those providers and by applicable regulatory requirements.

How we store and protect your information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. Information is stored securely in our business systems and email platforms.

Cookies and website analytics

Our website may use basic analytics and cookies to understand website usage and improve performance. This does not personally identify you.

Access and correction

You may request access to the personal information we hold about you, or ask for it to be corrected, by contacting us using the details below.

Changes to this policy

This policy may be updated from time to time to reflect changes to our practices or legal requirements.